Return of Goods
7.1 Except in the case of custom made Goods, the Purchaser may return the Goods within 30 days of Order and the Company will refund the price of the Goods after deducting, in certain cases, a re-stocking charge and any collection charges.
7.2 In order to benefit from 7.1 above, the Purchaser must correctly following the Company's returns policy set out in 7.3 below.
7.3 The Purchaser must contact the Company's Customer Services Team on 0800 652 6270 FREE and obtain a returns reference. All returned Goods must be securely packaged and the Purchaser shall be liable for any damage or losses due to inadequate packaging of returned Goods. The Goods must be received in resaleable condition for credit or refund to be considered.
7.4 In the case of custom made Goods, then Orders may only be cancelled or Goods returned with the agreement in writing of the Company and on terms that the Purchaser shall indemnify the Company against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of the cancellation or return.
For more details, have a look at our conditions of use.